AI Agents are a disruptive innovation in customer service, incorporating advanced conversational skills with the ability to solve problems in a comprehensive manner. Beyond offering seamless interactions, they excel at integrating systems, automating processes and accessing data in real time, connecting conversation and action. This improves the customer experience and increases operational efficiency. At Schaman, we have been transforming customer service in large telecommunications operators for 7 years, automating it with artificial intelligence to achieve agile and effective solutions.
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